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Privacy Policy

CTI Digital Limited (we, us, or our) is committed to protecting your privacy and processing your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR 2003). We are the data controller of personal data obtained from you as a candidate. 

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data). It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We use Pinpoint, an online software product provided by The Infuse Group Ltd (t/a Pinpoint Software), to assist with our recruitment process. We use Pinpoint to process personal information as a data processor on our behalf. Pinpoint is only entitled to process your personal data in accordance with our instructions

Where you apply for an opportunity posted by us, these Privacy Notice provisions will apply to our processing of your personal information, in addition to our other Privacy Notice which is available on our website.

Your Personal Information

Information we collect from you

We collect and process some or all of the following types of information from you:

  •  Information that you provide when you apply for a role. This includes information provided through an online application, via email, in person at interviews and/or by any other method. 
  •  In particular, we process personal details such as name, email address, address, date of birth, qualifications, experience and any information relating to your employment history, skills and experience that you provide to us. 
  •  If you contact us, we may keep a record of that correspondence. 
  •  Details of your visits to our careers website including, but not limited to, traffic data, location data and other communication data, the site that referred you to our careers website and the resources that you access. 

Information we collect from other sources

Pinpoint provides us with the facility to link the data you provide to us with other publicly available information about you that you have published on the Internet – this may include sources such as LinkedIn and other social media profiles. 

Pinpoint’s technology enables us to search various databases, which may include your personal data, to find possible candidates to fill our job openings. Where we find you in this way we will obtain your personal data from these sources.

Uses made of your information

Lawful basis for processing

We rely on legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interests are the recruitment of staff for our business. 

Purposes of processing

We use information held about you in the following ways:

  •  To consider your application in respect of a role for which you have applied. 
  •  To consider your application in respect of other roles. 
  •  To communicate with you in respect of the recruitment process. 
  •  To enhance any information that we receive from you with information obtained from third party data providers. 
  •  To find appropriate candidates to fill our job openings. 
  •  To help Pinpoint improve their services. 

Automated decision making / profiling

We may leverage Pinpoint’s technology to help us select appropriate candidates for us to consider based on criteria we have identified. The process of finding suitable candidates is automatic, however, any decision as to who we will engage to fill the job opening will be made by our team. 

How we store your personal data

Security

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in any unauthorised way. We limit access to your personal data to those who have a genuine business need to view it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore any transmission remains at your own risk.

Where we store your personal data

The data that we collect from you and process using Pinpoint’s Services will be transferred to and stored at one of several datacentre locations in Amsterdam (Netherlands) and may be synchronised to one of several datacentre locations in London (United Kingdom) for backup and redundancy purposes. By submitting your personal data, you agree to this transfer, storing or processing. 

How long we keep your personal data

We retain all candidate data for a period of 6 months from the time of application, unless you agree that we can keep it for longer. Your personal information will be deleted on one of the following occurrences:

  • Automatic Deletion after 6 months 
  • Deletion of your personal information by you via the Manage Your Data tool or 
  •  Receipt of a written request by you to us. 

Your rights

Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to: 

  •  access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address 
  •  require us to correct any mistakes in your information which we hold 
  •  request the erasure of personal data concerning you in certain situations 
  •  request access to the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations 
  •  object at any time to processing of personal data concerning you for direct marketing 
  •  object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you 
  •  object in certain other situations to our continued processing of your personal data 
  •  otherwise restrict our processing of your personal data in certain circumstances 
  •  claim compensation for damages caused by our breach of any data protection laws. 

If you would like to exercise any of those rights, please either:

  •  utilise the Manage Your Data tool provided or 
  •  contact us at data@ctidigital.com, ensuring we have enough information to identify you, proving your identity and address and confirming which information to which your request relates 

How to complain

We acknowledge that we may not always get things right, so if something has gone wrong, we need you to tell us. This will help us to improve our standards of service and data protection controls.

You can contact us if you would like to make a complaint by emailing us at data@ctidigital.com. 

In your email please include:
  • Your name and contact details
  • If you are complaining on behalf of someone else, their name and contact details and a copy of your authority to make the complaint
  • Details of your complaint (please provide as much information as possible)

We will acknowledge your complaint within 30 days of receiving it. We will then take reasonable steps to verify your identity: this may involve requesting further information or documentation from you. If the complaint is made on behalf of someone else, we will also need to check that the person making the complaint is properly authorised to do so. If we are not able to identify the person making the complaint or we are not satisfied that they have the proper authority to make the complaint, we may not be able to deal with it. 

We will investigate your complaint. We may also need to ask you for further information or documents, if so we will ask you to do this within a specific period of time. 

We will inform you of the outcome of your complaint without undue delay. We will explain what we have done to resolve your complaint and, where appropriate, any action we have taken as a result. 

If you are unhappy with the outcome of your complaint, you also have the right to lodge a complaint with the Information Commissioner’s Office. They may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.


Updates to This Privacy Policy

This privacy policy was last updated on 2 April 2026. We reserve the right to make changes as required by law or operational adjustments. Changes will be published on our website, and significant updates may be communicated directly.


Accessibility

Should you require this policy in an alternative format (e.g., braille, audio), please contact us at data@ctidigital.com.